Using of this website and its design order through it is considered in agreement with the above terms and conditions . DoraWings reserves the right to change conditions without prior message because​ changed conditions published on the website . « Dora Wings » (TM) is registered in Ukraine , the right to use owned by P.P. Yevtushenko, address: city Dnipro, Kvitneva St. 19/1, 49066, Ukraine . 

I. General position

Dora Wings is a website for electronic trade , sale and delivery of ordered goods from name DoraWings .

DoraWings through "DoraWings.com" has the right to change prices at its sole discretion without prior notice;

User obliged to pay the price that was current at the time of ordering the product. A message about a discount on the product appears after the new price is specified lower the old one , and the latter one will be crossed out ;

If the ordered product is not in stock, DoraWings will notify the Client by sending a message to the email or phone number specified by the Client within one business day after receiving the order; in such a case, DoraWings Wings either refunds the customer in a manner determined by them, or offers a replacement for an equivalent product.

In case granting inaccurate or incorrect address , contact person and/ or phone number during registration order , Dora Wings « www . DoraWings . com » does not carry none obligations of implementation order ;

 

The contract with the client is considered concluded upon its acceptance by Dora. Wings . Via " Dora" Wings . com » order request is being filled directly client during the process design order ;

 

  • « Dora Wings » via « www . DoraWings . com » is obliged, after receiving a request from the Client, to deliver the desired product to him or to inform the Client about other circumstances related to the request. « Dora Wings " is not responsible if the Client has provided inaccurate and/or incomplete data in the order on " DoraWings . com ";
  • Dora Wings is responsible for any inaccuracies in the information published on the website. Price corrections and product design changes are possible;
  • The information on dimensions and weights published on the website should be interpreted as approximate. DoraWings assumes availability disagreements between published and actual dimensions and weight, for which it is not responsible responsibility ;

 All prices of goods indicated in euros excluding​ delivery cost .

 The shipping cost is announced on the product page or in the cart. after design order . 

  

II . Obligations of the parties:

1. Dora Wings is obliged to:

 

  • confirm availability the ordered product or cancel the purchase within 3 business days days ;
  • deliver the goods within the specified time in documents for delivery and payment of goods;
  • During seasonal​ sales possible continuation delivery time , but no more than 1 worker week ;
  • check suitability for use before sending any​ goods ( if it possible without damaging the packaging);
  • I guarantee that all The goods are new from the factory ( unused !), except cases where the opposite is explicitly stated in the product description on the website ;

 

2. Client obliged :

  • indicate your three names , an accurate and valid phone number, a shipping address, and an email mail ( if he /she is a private person);
  • indicate full name company , valid phone number, shipping address and email mail ( if it company );
  • to pay cost order according to the conditions described in the information document on delivery and payment of goods ;
  • to pay cost processing and delivery according to the conditions described in documents for delivery and payment of goods ;
  • to pay related to this customs costs​ design and local taxes if​ such are applied during delivery;
  • to provide access and opportunity receiving goods ;

 Declared goods delivered to the address specified By the client , during the period specified in the information about delivery and payment of the goods.

 Order delivered properly packaged​ according to the type and method of delivery . When receiving goods Client or a third person signs documents with him.

III . Warranty

Dora Wings only sells products that are deemed to be free from defects unless otherwise stated or unless it is reasonable not to expect otherwise.

 In the event that the delivered goods do not meet the customer's request (ordered nomenclature) or have manufacturing defects, the Customer has the right to file a claim. This can do by sending us a claim form to the email address:  info @ dorawings . com along with a copy of the payment receipt and photos ( if there are such ) that illustrate declared discrepancy or defect. If within 3 working days days after this one actions you will not get from us in writing message that​ confirms registration yours claims and its registration number , please contact DoraWings by email address  info @ dorawings . com  and invite his .

 In cases where during delivery the Client discovered damage or breakage of the product packaging due to improper transportation , claim must be declared only in presence courier / forwarder . Required​​ immediately contact​​ with by us by electronically address  info @ dorawings . com and refuse from acceptance of the goods, making remarks in the relevant invoice .

 Within 14 calendar days from the date of registration of the claim, Dora Wings will review it and notify the Client in writing of its decision, as well as the reasons and grounds for it. If claim will be accepted , we will offer To the client such solutions​ problems :

 

  • Replacement improperly of the delivered goods to the one that in writing specified in the order ;
  • Replacement defective products for new ones ;
  • Replacement defective parts / components / products ;

-          Refund of funds by a specified client via 

Complete compensation purchase price ( amount invoice ) in case :​

 Claim is registered for two years from the date of purchase, but no later than two months from the moment the defect is discovered or inconsistencies ;

 All terms and conditions of the online store and relevant applicable national and international laws and regulations are complied with;

 The costs associated with the exchange of goods other than those specified on the invoice (prices per set plus shipping and handling costs) are paid by the Seller.

Bank fees or other costs (import, export duties) are paid by the Client.

 * All transport costs associated with the exchange goods , paid by the company Dora Wings . In that case sending must to be carried out only by our designated postal operator (regular mail) Ukraine – Ukrposhta ). Use accidentally chosen one By the client courier services are not allowed .

 Guarantee is cancelled in the event of :

  •  Absence evidence of ownership / purchase of the goods (subject of the claim ) from Dora Wings ;
  •  Registration claims from third the party that is not neither Owner , no By the buyer products ;
  •  The goods that are the subject of the complaint were used , have damaged packaging or fully disposed of ;
  •  Proved improper use of the product;
  •  Appearance defects because of incorrect processing products substances not specified in their instructions / operating manuals ;​

Defects due to improper storage - prolonged storage under direct sunlight, exposure to artificial light sources, exposure to heat and/or cooling, storage at humidity above 70% and external temperature +35° C / +5° C ;

Emergence defects after delivery of the goods and its adoption By the buyer ( after transfer of ownership );

Refusal Client return all the goods that are the subject of the claim ;

 A claim made later than 2 months after the defects/ non-conformities were discovered ;

 Claim filed later than 2 years from the date of purchase.

 IV . Additional conditions:

1. Dora Wings is not responsible for damage to goods due to force majeure.

 !Importantly!

Since the production of models and the online store Dora Wings are physically located in Ukraine, please take this into account when ordering. There may be delays in both shipping orders and delivery times. We are working to ensure that our Buyers receive the goods they ordered as quickly as possible.

Currently, shipping is carried out only by regular Ukrainian mail (Ukrposhta). Delivery times are on average 7-14 days, depending on the country. But they may increase for remote countries (for example, Australia, Canada, etc.)

If you have any problems with the product you ordered (inconformity or defect), please contact us immediately via email info @ dorawings . com The letter should state the problem that has arisen and attach a receipt for payment and photos of the defective/non-conforming parts.

We will contact you as soon as possible to resolve this issue. You will be offered either a replacement of the damaged parts/entire set or a refund.

All postage costs in this case are borne by the Seller.

 If the buyer wants to return the purchased goods, the money for it will be refunded to him only after we receive the goods and check their completeness. In this case, the postage costs for returning the goods from the Buyer to the Seller will not be compensated, only the amount that the Buyer paid when ordering.

Thank you for your understanding.

Best wishes, Dora Wings team.